Hospitals in Mangalore, Unity Healthcare Services in Mangalore

As a Patient/patient attendant what are my responsibilities?

To faithfully undergo the agreed therapy.
To follow the doctors instructions diligently.
To take necessary preventive measures in case of infectious diseases as per the doctors instructions.
To be aware that doctors and nurses are also human beings and are amenable to mistakes and lapses.
To make the payment for the treatment, wherever applicable, to the doctors/hospital promptly.
To respect the autonomy of the doctors and nurses.
To treat doctors and nurses with respect.
To be punctual to attend the clinics/hospital/dispensary for the treatment at the given time.
To preserve all the records of one’s illness.
To keep the doctor informed if the patient wants to change the hospital/doctor.

As a Patient/patient attendant what are my rights?

Right to access healthcare facilities available regardless of age, sex, religion, economic and social status to emergency services.
Right to choose his/her own doctor.
Right to be treated with care and dignity without any discrimination.
Right to be treated in privacy during consultation and therapy.
Right to expect that all the communications and records pertaining to his/her case are kept confidential.
Right to receive full information regarding diagnosis, treatment, investigations and approximate cost of the treatment.
Right to be informed about safety of procedures performed on him or her.
Right to know about day to day progress, line of action, diagnosis and prognosis.
Right to obtain informed consent before carrying out any procedure.
Right to get second opinion at any time.
Right of access to his records with permission from the hospital management.
Right to receive continuous care for his/her illness.
Right to be protected from physical abuse or neglect.
Right to be treated in comfort during illness and follow up.
Right to complain and expect rectification of grievances

Do you have telephone facilities for the patients?

Yes, telephone connections are provided in all the wards and rooms to facilitate communication.

Your summary report will be given to you by the nursing staff at the time of the discharge. In case there is a delay in the preparation of a discharge summary it will be mailed or posted to you within a week of the discharge.

Can we buy medicines or consumables from outside?

As per the hospital medication safety policy,all the medicines and consumables are provided by the hospital pharmacy only

Is outside food allowed into the hospital?

Diet for the In-patient is provided by the hospital as per the advise of the doctor/Dietician. The attendants can use hospital canteen services.

What is the procedure for discharge?

Once your consultant advises for discharge, your case sheet the discharge process in initiated. The resident doctors prepare the discharge summary. The file is then sent to the IP reception for clearance, after which the final bill is prepared, taking into account all the advance payments made. When the final bill is ready, payment has to be made at the Cash & Billing counter. This procedure may take 2-3 hours. Once the dues are cleared, the nursing team will hand over the discharge file along with the summary and the advise on discharge.

How many attendant passes are issued?

Only one attendant pass is issued per patient in order to minimize crowding and noise in the patient care area. We request our esteemed clients to remain sensitive to the other patients' comfort too. The pass has to be surrendered at the admission counter at the time of the discharge

Do you have an ambulance service?

ICU ambulance service is available round-the- clock.

Is my insurance policy accepted at your hospital?

Yes, if your TPA is on the panel of our hospital you can avail cashless admission. For further details contact our insurance desk at 0824- 4245555(Ext-333)

Can the room be retained, if the patient is shifted to the ICU?

In the case of an ICU admission, the room can be retained. However, you have to pay the room rent in additional to the ICU charges as explained by our PRO's.

What is the mode of payment that you accept at Unity?

Patients can make the deposit by cash, debit or credit cards or demand draft. We do not accept cheques however.

Do we need to pay any advance at the time of admission?

Yes, patients are required to pay a deposit as per the category of the bed at the time of admission.

What are the services available in the hospital?

Unity Hospital is a multi-speciality hospital and offers the complete range of medical and surgical specialties under one roof, with highly experienced doctors, state-of-the-art infrastructure and diagnostic services, and a dedicated healthcare team

Are all the Doctors available 24 hours?

All the critical areas such as ER, ICU, wards, post operative recovery areas etc. are manned by doctors 24X7. Any complaints in the odd hours are first attended to by the resident doctors and, depending upon the case, the respective consultants are called in to attend to the patients.

What is the admission procedure at Unity Hospital?

You will be admitted as an In- Patient on the advise of any of our Empanelled doctors or in the case of an emergency when our resident doctor advises admission.

At the admission counter, our executives will discuss all the relevant details about the various packages, bed categories and other charges and assist you in deciding the class of accommodation. Once done, you will be assigned an IP (inpatient) number and you will be guided to the respective ward/room.

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